PLEASE DO NOT:
- Contact Charlbury Surgery by e-mail & attempt to request an appointment this way or attempt to open lines of communication with a doctor in this way. This most definitely is an incorrect approach and your request will be ignored. Our reception team are on hand to receive your telephone calls and can not be expected to monitor two lines of communication at the same time, this is also true for the doctors.
- Try to contact any of the doctors directly by their personal NHS e-mail as they do not monitor their e-mails whilst at work and do not expect to be contacted by patients in this way. Sometimes e-mails would not be checked for a couple of weeks if the doctor is on annual leave. Information being sent outside the normal channels is dangerous and may lead to causing you harm. We have had one or two incidents of patients doing this and wondering why their medical problem was overlooked.
Due to COVID-19 we request you don't come into the surgery to book your appointment. Appointments may be made by telephone on 01608 811680 or using the online system.
We are open 8:00am to 6:30pm Monday to Friday.
Emergencies are prioritised over routine booked appointments. If you have an urgent health problem which can not wait until the surgery is open please call 111.
Our normal appointments have recently been extended to 15 minutes in total (this includes the time the doctor has to read your notes, make a medical assessment, formulate your treatment plan & explain it & document your consultation). It is important to try to adhere strictly to time slots (barring emergencies) for the sake of other patients. If each appointment slot runs over by just 60 seconds then the clinician would be 20 minutes late after 20 calls. If the doctor had to spend an extra 3 minutes with every patient then they will be an hour behind for their 20th telephone call. Please ask reception if you feel you need to book a double slot. Please help your doctor or nurse run on time as they are under enormous time pressure.
Patients will be offered the next available appointment with their "named doctor" where possible. Your named GP is allocated to you by the practice. If your named GP has changed recently it is probably because your GP has reduced their clinical commitment or a new GP has joined the practice. New patients to the practice will usually be allocated to the most recent member of our clinical team. If you don't know who your "named doctor" is, please ask reception when you next contact the surgery.
We strongly recommend that you try to consult with your "named GP" each time you require a doctors appointment as this improves your care and should save you time. It also saves the doctor having to spend a large proportion of your appointment familiarising themselves with your medical history. If it takes 10 minutes to get up to speed with your past history then this leaves only 5 minutes for your consultation.
If you wish to send a message to your GP via reception your GP may call you back (depending on work load & priorities) or may ask another member of staff to return your call with the information requested, or to deal with the question you have raised.
You will need to speak to or see a different doctor if your named GP is away and from time to time your named GP may change.
You can now send your enquiry to us online via eConsult and we will endeavour to contact you by the end of the next working day (see link on Home Page).
If you need urgent GP attention in hours, please telephone the Practice to speak to a receptionist. You may be asked a number of triage questions by the reception team. A doctor will then phone you to assess your medical problem and advise whether you need to come to the surgery to be seen or whether you can be helped via a telephone consultation.
Urgent consultations may not be with your usual doctor but with whoever is on call. You are requested to phone in the morning for urgent appointments and we will try and see you as soon as possible according to need.
Please tell the receptionist what the appointment is for so that enough time is allowed, and the appointment is booked with the right person.
Why does the receptionist ask the reason for my call?
Doctors have asked them to do this. All members of our practice including receptionists are bound by confidentiality rules and receptionists are part of our team. Receptionist want to make sure you are seen as quickly as possible by the most appropriate health care professional.
Choose and Book Appointments
Choose and book appointments have changed to the NHS e Service, this replaces Choose and Book as of the 15 June 2015. For more information please click here
Remember to follow the Choose Well advice when we are closed and if you need medical assistance or advice call 111 to access the Out of Hours Service.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.